Return & Refund Policy

Last Updated: September 7, 2026

At ValueVora, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to help.

This Return & Refund Policy explains the conditions under which products may be returned and refunds may be issued.

1. 30-Day Return Policy

We accept eligible returns within 30 days from the date your order is delivered.

To qualify for a return, the item must:

Be unused and in its original condition.
Be in the original packaging, where applicable.
Include all original accessories, parts, and materials.
Not have been damaged through misuse, improper installation, or normal wear and tear.

Please contact us before sending any product back. Do not return an item without receiving return instructions from our customer support team.

2. How to Request a Return

To request a return, contact us at:

Email: valuevora@gmail.com

Please include the following information:

Your full name
Order number
Email address used to place the order
Product name
Reason for the return
Photos or videos, if the item is damaged, defective, or incorrect

Once we review your request, we will provide return instructions if the return is approved.

Please do not send your return to the address printed on the package unless our customer service team specifically instructs you to do so.

Because ValueVora works with third-party fulfillment partners, the appropriate return address may vary depending on the product and order.

3. Returns Due to Change of Mind

If you change your mind about your purchase, ordered the wrong item, selected the wrong size or color, or simply no longer want the product, you may request a return within the 30-day return period.

The item must meet the return requirements described above.

For change-of-mind returns:

The customer is responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable.
The product must be returned in acceptable condition.

We recommend using a trackable shipping service when returning an item.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Send an email to:

valuevora@gmail.com

Please include:

Your order number
A description of the problem
Clear photos of the product
Photos of the packaging, if it arrived damaged

Depending on the situation, we may provide:

A replacement at no additional cost;
A replacement part, where appropriate; or
A full or partial refund.

If the item was damaged, defective, or incorrect due to an error on our part, you will not be responsible for the return shipping cost when a return is required.

5. Damaged Packages

If your package arrives damaged, please take photographs of the package and product before disposing of the packaging.

Photos may be required to help us investigate the issue with the shipping carrier or fulfillment partner.

6. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

Please provide:

Order number
Description of the issue
Photos of the item you received
Photos of the packaging, where applicable

After reviewing the issue, we may provide a replacement, refund, missing item, or another appropriate resolution.

7. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit-card issuer, or payment provider to process and post the refund to your account.

The time it takes for a refund to appear can vary depending on your payment provider.

8. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring the product to be returned.

This may apply when:

A product has a minor issue that does not affect its functionality.
A non-essential component is missing.
You agree to keep the product rather than return it.

Any partial refund will be discussed with you before it is processed.

9. Non-Returnable Items

Certain products may not be eligible for return due to their nature, health and safety considerations, customization, or other legitimate reasons.

These may include:

Opened or used personal hygiene products;
Customized or personalized products;
Gift cards;
Products specifically identified as final sale;
Products that have been materially damaged or altered after delivery due to customer misuse.

If a particular product has special return restrictions, those restrictions will be disclosed on the relevant product page or before purchase where applicable.

10. Sale Items

Unless otherwise stated, discounted products are eligible for returns under the same terms as regularly priced products.

If an item is marked Final Sale, it will not be eligible for return unless required by applicable law.

11. Exchanges

We generally do not offer direct exchanges.

If you need a different size, color, variant, or product, please contact us at valuevora@gmail.com.

Depending on the circumstances, we may recommend returning the original item and placing a new order.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

valuevora@gmail.com

We will make reasonable efforts to cancel your order before it has entered processing or shipping.

However, because orders may be processed quickly by our fulfillment partners, we cannot guarantee that a cancellation will be possible after processing or shipment has begun.

If your order has already shipped, you may request a return in accordance with this policy.

13. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe provided at checkout, please contact us at:

valuevora@gmail.com

Please provide your order number so we can review the tracking information and assist you.

If an order is confirmed as lost in transit, we will review the circumstances and provide an appropriate resolution in accordance with this policy and applicable law.

14. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us immediately.

We will make reasonable efforts to correct the address before the order is processed or shipped, but we cannot guarantee that changes will be possible after processing has begun.

If an order is returned because an incorrect or incomplete address was provided by the customer, additional shipping costs may apply if the order needs to be reshipped.

15. Return Shipping Address

Please do not send products back to the address printed on the original package unless our customer service team specifically instructs you to do so.

Because ValueVora uses third-party fulfillment partners, return instructions and the appropriate return address may vary depending on the product and order.

We will provide the necessary return instructions after reviewing your return request.