Shipping policy
Shipping Policy
Last Updated: September 7, 2026
At ValueVora, we want your shopping experience to be simple and transparent. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
By placing an order with ValueVora.com, you acknowledge and agree to the terms outlined below.
1. Where We Ship
ValueVora currently ships to customers within the United States & Canada, including eligible residential and commercial addresses.
At this time, we do not guarantee delivery to:
P.O. Boxes
APO/FPO addresses
U.S. territories or possessions
Remote locations
Addresses that our shipping carriers cannot service
If a particular product has different shipping restrictions, those restrictions will be displayed on the product page or during checkout.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday and do not include US federal holidays.
During periods of high order volume, major promotions, holidays, or unforeseen circumstances, processing may take longer.
If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.
3. Shipping & Delivery Times
Because ValueVora works with third-party fulfillment and shipping partners, delivery times can vary depending on the product, fulfillment location, destination, carrier, and other circumstances.
Standard Shipping
Estimated delivery time: 7–15 business days after processing
This is an estimate and not a guaranteed delivery date.
Some orders may arrive sooner, while certain orders may take longer due to carrier delays, weather, holidays, customs-related issues, or other circumstances outside our reasonable control.
Important
The estimated delivery time begins after the order has been processed and shipped, not necessarily from the time the order is placed.
4. Shipping Costs
Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, ValueVora may offer:
Free shipping promotions
Discounted shipping
Limited-time shipping offers
Product-specific shipping promotions
Any applicable shipping promotion will be clearly communicated on our website or at checkout.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.
You can use the tracking information to monitor the progress of your shipment.
Please allow 2–5 business days after receiving your shipping confirmation for tracking information to begin showing movement, as carrier systems may require time to update.
6. Multiple Products in One Order
If you purchase multiple products in a single order, your items may be shipped separately.
This can happen because different products may be fulfilled through different fulfillment partners or shipping facilities.
If your order arrives in multiple packages, you may receive separate tracking numbers.
You will not be charged additional shipping simply because your order arrives in multiple packages unless an additional shipping charge was clearly disclosed and agreed to at checkout.
7. Delayed Shipments
Although we work to provide reliable delivery, shipping times can occasionally be affected by circumstances outside our control, including:
Carrier delays
Severe weather
Natural disasters
Holidays
High shipping volumes
Incorrect or incomplete addresses
Transportation disruptions
Customs or regulatory delays
Other unforeseen circumstances
If your order appears to be delayed, please contact us at:
valuevora@gmail.com
with your order number, and we'll help you review the available tracking information.
8. Orders That Show as Delivered
If the carrier's tracking information shows that your order has been delivered, but you cannot locate it, please:
Check around your delivery location.
Check with household members, neighbors, or building management.
Check whether the carrier left the package in a safe location.
Contact the shipping carrier if appropriate.
Contact us at valuevora@gmail.com if you still cannot locate your package.
We will review the available tracking information and determine the appropriate next steps.
9. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your address before placing your order.
If you notice an error, contact us as soon as possible at:
valuevora@gmail.com
We will make reasonable efforts to correct the address before the order is processed or shipped.
However, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before we can reship the order.
10. Lost Packages
If tracking indicates that your package has been lost in transit or has stopped moving for an extended period, please contact us at:
valuevora@gmail.com
We will review the shipment with the relevant carrier or fulfillment partner.
Depending on the circumstances, we may offer a replacement or refund in accordance with our Return & Refund Policy and applicable law.
11. Damaged Packages
If your package arrives visibly damaged, please take photographs of:
The shipping package
Any visible damage
The product
The product packaging
Then contact us at valuevora@gmail.com within 7 days of delivery.
Please include your order number and the photographs so we can investigate the issue and determine the appropriate resolution.
12. Wrong or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us at:
valuevora@gmail.com
within 7 days of delivery.
Please provide:
Order number
Description of the issue
Photos of the product received
Photos of the packaging, where applicable
After reviewing the issue, we may provide a replacement, missing item, refund, or another appropriate resolution.
13. Customs, Duties & Taxes
For shipments within the United States, applicable taxes may be calculated and collected at checkout based on the customer's location and applicable requirements.
If a product is shipped through a route or fulfillment arrangement that results in additional customs-related charges, we will provide applicable information where reasonably available.
Customers are responsible for any charges that are legally required to be paid by the recipient and are not collected by ValueVora at checkout.
14. Shipping Restrictions
Certain products may have shipping restrictions based on:
Product type
Destination
Carrier requirements
State or local regulations
Product-specific limitations
If a product cannot be shipped to your location, we may cancel the affected portion of your order and issue an appropriate refund.
15. Shipping Delays & Our Delivery Commitment
ValueVora provides estimated delivery times to help customers plan their purchases.
These estimates are based on information available to us from our fulfillment and shipping partners.
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
If we are unable to ship your order within the time represented to you, we will provide any notices, cancellation options, refunds, or other remedies required by applicable law.
We do not intentionally advertise delivery times that we have no reasonable basis to expect we can meet.
16. Order Cancellation
If you want to cancel an order, please contact us as quickly as possible at:
valuevora@gmail.com
We will make reasonable efforts to cancel your order before it enters fulfillment or shipping.
Once an order has been processed or shipped, cancellation may no longer be possible.
In that situation, you may be able to request a return in accordance with our Return & Refund Policy.